The Royal Air Maroc has been named as the best as the best airline in Africa and 40th in the world in a new ranking released by AirHelp.
AirHelp Score, a worldwide airlines ranking taking into account quality and service, punctuality and claim processing.
“We provide statistics on the quality of amenities, on-time arrivals, and how well they resolve flight delay compensation claims,” says the AirHelp site, which helps users file claims with airlines due to delayed, canceled or overbooked flights.
This year, the RAM was given a score of 8 for quality and service, 9.1 for on-time performance and and 4 for claim processing, giving it 40th place in world rankings. The Royal Air Maroc’s low score of 4 for claim processing is likely what held back the airline in its world ranking this year.
Nonetheless, the Moroccan airline was still ranked as best in the African continent, above Ethiopian Airlines (#55), Tunisair (#60) and Air Algeria (#75).
